Hik–ProConnect

Hik-ProConnect is an online device & service management platform for professional installers and security service providers.

Proactive System Health Monitoring
Remote Configuration and Maintenance
Quick Installation Tools
Flexible Linkage Across Devices
Intuitive Web Portal & Mobile App

Whether it's for installation or maintenance, with Hik-ProConnect in place, security teams can manage multiple sites with power and efficiency. It creates a streamlined operational workflow and provides powerful remote maintenance capability, which can significantly reduce the service providers' costs and therefore increase your company's efficiency.

Reduced installation time

Security service providers can set up and configure devices quickly with:

Batch configuration tools
Set up multiple devices at once for activation, IP assignment, time sync or parameter configuration using the batch configuration tool via app or portal

Cloud P2P technology
Enable quicker and easier setups without traditional port forwarding

Simple device hand-over
Hand over sites and devices to the end user’s Hik-Connect account by inviting site owners in the Hik-ProConnect app or portal

Intuitive web portal & mobile app

Security teams can manage all sites and devices with convenient tools:

Hik-ProConnect app
Supporting on-site device installation and remote configuration without the need of a laptop

Hik-ProConnect portal
Providing every detail of all sites and devices and service management including value-added services

Remote configuration and maintenance

Security service providers can reduce on-site visits via the tools listed below after obtaining end users’ authorization:

Remote device configuration
One click calls the web configuration of the device for further operation via Cloud P2P technology

Preview and playback
Check the live feed, play back footage, and download videos remotely

Remote device restart or password reset
One click resets the device password and quickly restarts a crashed device by restarting the port or the switch

Converged security devices

The Hik-ProConnect solution allows:

Various devices work together as one system
Including cameras, recorders, security control panels, access control and video intercom devices, and doorbells

Flexible linkage across devices
Flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios

Proactive system health monitoring

Security service managers can reduce site visits, saving time and costs with:

Intuitive dashboard
Monitor the system health status of multiple sites remotely, using simple and reliable platform

Real-time device abnormality notification
Get notified about site issues in a timely manner; identify and even resolve issues remotely on the platform

Regular exception reports
Receive reports at regular and customizable intervals, and supports choosing recipient email addresses, language, and more

Site & roles management

Security managers can streamline management flow with enhanced efficiency using:

Customizable sub-accounts and permissions
Supports customizing permissions and distributes to team members as needed

Traceable operation logs
Operation done by security service providers within 90 days can be recorded for further analysis

Hosted service

Users can benefit greatly from hosted service features (VSaaS, video security as a service), as Hik-ProConnect is a cloud-based device & service management platform.

The solution is highly flexible and scalable, therefore, upfront fees can be minimized and you can easily expand the system as more sites go up and running

Cloud-based software keeps security system always up-to-date

Hik-ProConnect employs industry-leading standards and protocols for maximum security and reliability.

Powerful security methods and protocols include:

TLS/SSL protocols for private and secure data transmission
User-defined AES encryption key for stream encryption
DDoS Shield, Cloud Firewall, Signature Verification

We are certified with the CSA Star, ISO27701 and ISO27001.

Hik-ProConnect features open integration capabilities for a wide variety of partnerships. Whether it's alarm receiving centers (ARC), third-party VSaaS vendors, or cloud-based time-attendance vendors – everyone can find a solution with Hikvision. Here's a sample of what we offer:

Learn more about Hikvision's integration solutions for partners from our Technical Partner Portal (tpp.hikvision.com -> INTEGRATION) or contact your local Hikvision team.

Hik-ProConnect's value-added services offer more possibilities and more flexibility for centralized management, enabling security service providers to create recurring revenue with reduced time and costs.