Three key ways we deliver consistently excellent quality for our customers

Max Fang

August 04, 2020

At Hikvision, we put quality at the heart of everything we do, from choosing materials and suppliers, to testing products in the harshest environments. All this means we can create the best, most durable security solutions for your business – helping you protect your assets and people long into the future.

Quality brands are trusted by their customers – from the top car makers, to manufacturers of industrial and agricultural equipment. What’s more, consumers and businesses know that choosing quality products helps maximize ROI and avoid reliability and security issues in the future.

To ensure that our products are of great quality, we constantly review and improve our components, designs, and manufacturing processes. With 19,000+ R&D engineers and annual R&D investments of more than 9% of our global revenues, we are always pushing the boundaries of what’s possible in terms of image resolution, AI, product design, testing, and more.

All of this helps us deliver quality security products for your business, and that means you can protect your assets and people more effectively, and more reliably.

Here are three key ways we ensure our products meet the most exacting quality standards:

We use extremely high quality materials and suppliers

We’ve established a quality organization and processes that enhance every aspect of our design and manufacturing. This starts with vetting the quality of all the materials we use in our products, as well as all our suppliers. By doing this due diligence up front, we can ensure our products are more resilient, more durable, and able to meet your security needs long term.

We rigorously test the quality, reliability, and durability of all our products

Once our products roll off the production line, we test them to ensure they’ll perform and last well in any kind of indoor or outdoor setting. One way we do this is by subjecting products to high humidity conditions and extreme temperature cycles in a specialist 100-square-meter facility. Additionally, we artificially ‘age’ equipment and expose it to electricity ‘peaks’ to ensure they can survive real-world conditions and keep protecting your site or business in any eventuality.

We optimize quality with intelligent manufacturing

To deliver quality products for your business, we use ‘intelligent manufacturing’, with robotics and automation in all areas of our production facilities. This means there are no quality issues caused by out-of-date equipment or error-prone manual processes. Another benefit is that all our products are made consistently to the industry standards, giving you more reliability, durability and ROI.

Our intelligent manufacturing approach also helps us increase our efficiency with ‘just-in-time’ delivery of materials and components, tight manufacturing schedules, and fast delivery of products to customers. This all makes our production faster and ensures you can access the products you need, exactly when you need them.

Discover more about our quality commitments

By putting quality first in our business, we’ve been able to build a huge amount of trust and loyalty across our customers base. If you want to find out more about how we do it, please download our Quality White Paper. You can also get in touch to discuss your security needs and we’ll be happy to help you design the best-quality solution for your business.