Today’s shoppers have less time than ever to get their grocery shopping done, and they expect a fast and easy checkout experience. So how do you keep waiting times to a minimum, and react quickly to growing checkout lines? Intelligent Queue Detection technology could be the answer.

Queue Detection Technology uses cameras to count the number of people in a line, to a predetermined threshold. Once the threshold of customers has been reached, and if more customers are continuing to wait, the system alerts store management to open new checkout counters or cash registers.


Hikvision’s market-leading queue detection technology is built with purpose – to offer cutting-edge flow analysis to retail outlets, including supermarkets, exhibition halls, chain stores and any situation where waiting to pay is required. These intelligent analyses can be used to: 


Improve Customer Experience 

Embedded into Hikvision’s high definition cameras, and powered by deep learning algorithms, this easy-to-use technology is highly accurate at counting people, and can even detect their specific dwell time.

Once finding a queue that is too long or a customer who has been waiting too long, the operating system can promptly notify the store manager to open a new checkout window, making the process quick and easy for the customer. 


Optimize Staff Schedule

Over time, Queue Detection Technology can enable managers to improve the operational efficiency of a store. Armed with new insights into the typical flow of customers during specified business hours, managers can scale staffing levels up and down accordingly. 

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